1 Before you write a ticket
- Make sure your software is up to date
- Check that the changelog does not contain the fix for your bug
2 How to write a ticket
The following guidelines can be used to enhance your ticket with additional and useful information.
- Write a clear subject:
- Good: “Cancelling a File Copy dialog crashes File Manager”
- Bad: “Software crashes”
- Add information about used software. (e.g: Internet Explorer 9.x, Gentics CMS Version 5.14.3)
- Write precise steps to reproduce the problem.
- What happened and what did you expect to happen?
- Add Screenshots/Screencasts if possible.
- Add pageIds when pages are affected.
- On which system did the problem occur? [System URL/Name]
- License key of the installation.
- [Optional] Add a regression window. When did the bug first appear?
The ticket can be send via email to support [at] gentics [dot] com or created via our ticket tracker system.